Refund policy
Because every item is custom printed on demand just for you, we do not accept returns or exchanges for size selection errors or change of mind. Please review our size guide carefully before ordering.
Damaged, Defective, or Wrong Items If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us within 30 days of delivery at GhettoVibesApparel@outlook.com with:
- Your order number
- A clear photo of the issue
We'll send a free replacement or issue a full refund — your choice.
Lost Packages If your package is marked as delivered but you haven't received it, contact us and we'll do our best to assist. We are not liable for packages lost due to an incorrect address provided at checkout.
European Union Customers If your order is shipped to the EU, you have the right to cancel or return within 14 days of receipt for any reason. Items must be unworn, unused, with tags, and in original packaging.
Refund Processing Approved refunds are returned to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at GhettoVibesApparel@outlook.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at GhettoVibesApparel@outlook.com.
